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| The Christ Hospital
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“Changing messages every month and having SoundIdeas health topics to choose from
are key benefits for us with SoundCare. But the greatest benefit is having a communications partner in Vericom and an exceptional customer relations representative who intimately knows our hospital and
can make message recommendations for us.” |
Dana Johnson
Senior Consultant, Public Relations and Marketing
The Christ Hospital
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| “SoundCare is extremely affordable and very effective marketing. We cross promote our services and stay current with our information cost-effectively. With other media, such as billboards, TV, and print, every change costs us significantly.” |
| Dana Johnson |
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| The Christ Hospital |
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SoundCare®: Personalized Service that Connects
The Christ Hospital to Its Community |
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| Cardiovascular care, spine treatment, women’s health, and cancer are the heart and soul of services at The Christ Hospital. This 555-bed not-for-profit hospital in Cincinnati, Ohio informs its captive audiences about these critical services and more in a meaningful and personal way. SoundCare on-hold messaging connects The Christ Hospital to its community with personalized messages targeting patients already using one service with information about its other services, programs, and events. |
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Delivering commitment to quality
SoundCare enables The Christ Hospital to communicate its commitment to quality of care and its outstanding patient safety record by helping callers understand the significance of awards like the Women’s Imaging Center three-year term of Breast Imaging Center of Excellence by the American College of Radiology (ACR). “Changing messages every month and having SoundIdeas health topics to choose from are key benefits for us with SoundCare. But the greatest benefit is having a communications partner in Vericom and an exceptional customer relations representative who intimately knows our hospital and can make message recommendations for us,” says Dana Johnson, senior consultant, Public Relations and Marketing.
To get to this level of personalization, Vericom keeps abreast of issues that are important to The Christ Hospital, and stays informed about its services, new recognitions, and upcoming programs and events. Armed with information, Vericom makes message recommendations that will assist The Christ Hospital in effectively communicating important information to calling audiences at the time callers need to hear it. “With Vericom’s support, we know we are always on top of the messages we need to communicate, and our personalized messages further connects us to our community. This is definitely more than just a vendor-customer relationship,” adds Johnson.
Vericom focuses on getting to know each client account intimately. “To really help clients use us optimally, we make it our business to know as much about their services, challenges, mission, and strategic initiatives as we possibly can,” says Deb Fields, senior client relations representative, Vericom. “Our mind-set is that of a partner, not just a vendor.”
Because of this relationship, The Christ Hospital capitalizes on the benefits of SoundCare, changing messages as is necessary to get the word out. “With SoundCare, we cross promote our services and stay current with our information cost-effectively. With other media such as billboards, TV, and print, every change costs us significantly,” adds Johnson. “SoundCare is extremely affordable and very effective marketing. I would highly recommend it to anyone.”
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