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Seven Rivers Regional
Medical Center |
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“SoundCare’s patient
education helps us
communicate that we
can achieve the types
of outcomes we aspire
to when reviewed by an
outside eye.” |
Joyce Brancato,
CEO |
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| “SoundCare educates about
the differences in the quality
of care among hospitals and
solidifies our position as an
important health resource for
our community.” |
Dorothy Pernu,
Director of Marketing & Public Relations |
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| HMA Seven Rivers Regional Medical Center |
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HMA Seven Rivers Regional Medical Center
Communicates Quality and Outcomes using SoundCare® |
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| Seven Rivers Regional Medical Center,
Crystal River, Florida, is a 128-bed HMA
acute care facility and community of outreach
centers. Committed to delivering quality
patient-centered care daily, Seven Rivers’
pledge to its community includes real-time
communications and health education
provided by Vericom’s SoundCare on-hold
and in-queue communications solution. |
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Delivering outcomes information
Seven Rivers has distinguished itself from
the competition by participating in quality
programs from national organizations in
coronary artery disease, heart failure, and
stroke and by earning American Heart
Association awards for excellent outcomes
for patients with coronary artery disease.
SoundCare helps consumers understand
what these awards mean about the quality of
care they receive at Seven Rivers.
“People choose Seven Rivers based on our
quality outcomes,” says Joyce Brancato,
CEO. “SoundCare gets the word out about
our outcomes and our excellent care.”
Seven Rivers’ exceptional outcomes stem
from qualified physicians and nurses who
concurrently review patient medical records
to ensure they are receiving appropriate
medications and education. “SoundCare’s
patient education communicates that we
adhere to necessary guidelines so we can
achieve the types of outcomes we aspire
to when reviewed by an outside eye,” adds
Brancato.
Seven Rivers positions itself as a total health
resource and not just a place for people to
go when they are sick. “SoundCare’s health
education messages help people learn more
about prevention and wellness and position us
as a solid health resource in the minds of our
community,” adds Pernu.
Providing cutting edge technology such as digital
mammography is a key quality initiative for Seven
Rivers. “We always put a call to action tag on our
SoundCare message for our imaging services,
so we can not only promote this powerful
mammography unit but also educate women
about breast cancer on the spot when they call
in,” says Pernu.
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Communicating quality to all audiences
Seven Rivers’ culture of care is embodied
in a dedicated team that works daily as a
professional family to make a difference in the
lives of their community.
Attentiveness to high quality care is reflected
in a nursing culture that focuses on having
the tools and equipment nurses need to
provide high quality patient care, including
patient education tools. “SoundCare is vital
in educating the community that there are
differences in the level of quality of care
among hospitals,” says Dorothy Pernu,
Director of Marketing & Public Relations. |
Reinforcing messages prompts action
SoundCare communicates important messages
and encourages callers to take appropriate action.
SoundCare can promote a technology, program,
or service in different ways time and again. “A
newspaper will only print an article one time.
SoundCare communicates our achievements,
outcomes, and quality initiatives as often as we
deem necessary and does so cost-effectively,”
says Pernu.
Communicating outcomes and quality to diverse
audiences in such a way that people understand
the information and take action is not always easy.
“SoundCare breaks through the misinformation
and gives valid and credible information,” adds
Pernu. “SoundCare’s message continuity and
reminders offer Seven Rivers unparalleled health
education and marketing benefits.” |
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