home
HealthLink
 
Delivering the Goods Every Day

If you want people to beat a path to your door, you must deliver the goods. This month Joe Calloway asks us to "Prove It" and challenges us to continually raise our level of performance. It's not about the story we tell or even what we are all about as a company. It's being able to prove it time and time again. 

We hope you'll enjoy this month's HealthLink.

The New CEO--Chief Experience Officer
Fast Company released its list of hot jobs for 2007. On the list is a position that might not be familiar to most: experience designer.

Most experience designers can be found in the retail industry, creating the essence and aura of a store. Their work goes far beyond just the look of a place; they make consumer experiences in which shoppers can immerse themselves. The American Girl doll stores in New York, LA and Chicago are obvious examples.

 
  Prove It
Joe Calloway
 
Why should I choose you instead of your competitor?  That's the toughest competitive question in business today.  Any business.  Everyone claims to be "the best."  Talk is cheap.  The marketplace says "prove it."

What are you willing or able to do that the other guy isn't willing or able to do?  What do you know that your competition doesn't know?  Do you have expertise they don't have?  Do you perform a service they don't perform?  Do you have skills they don't possess?  Maybe your differentiator is your incredible level of personal attention.  That's fine.  But prove it.  I can choose you based on any of those differentiators.

In the movie Jerry Maguire, the great line that everyone remembers is "Show me the money!"  Don't tell me what a great job you'll do.  Prove it.  Stop promising and start delivering.  Jerry Seinfeld once said that after he ended his phenomenally successful television show, whenever he performed live, he had about five minutes of grace from an audience, only because he was the famous Jerry Seinfeld.  But after five minutes, he had to be funny.  Nobody cared how funny his television show used to be as they sat in a nightclub or concert hall having paid money to be entertained.  He had to deliver the goods.

It's no different with your business.  We have to deliver the goods every day, day after day.  Many people think that building a great brand, be it for a bank, a hospital, a university, or any other endeavor, is a matter of telling a great story.  It's not.  You build great brands based on great performance, not great stories or advertising.  Focus on creating results for your customers and you'll quite naturally build a great brand for yourself.

 
 
 

SoundCare Communicates Strategic Initiatives for Catholic HealthCareWest Hospitals

As part of CHW, Chandler Regional Hospital and Mercy Gilbert Medical Center provide complimentary services and work cooperately.  Both use Vericom's SoundCare on-hold/in-queue communications solution as an integral part of their marketing strategies to get important health messages to consumers, employees, and physicians.
  Press Release

Vericom works with the Agency for Healthcare Research and Quality (AHRQ) to offer content on prevention, quality, and patient safety to health care organizations.
Vericom and AHRQ are partnering to offer AHRQ content to SoundCare and ChannelCare clients to help healthcare professionals better communicate "quality" to their audiences.
 
April 2007
This Month's Article:
The New CEO--
Chief Experience Officer

Prove It

by Joe Calloway

SoundCare Communicates Strategic Initiatives for Catholic HealthCare West Hospitals

Mercy Gilbert Medical Center
Chandler Regional Hospital

Press Release

Vericom partners with
The Agency for Healthcare Research and Quality - AHRQ
April
Cancer Control Month

Alcohol Awareness Month

May
National Melanoma/Skin Cancer Detection and Prevention Month

Asthma and Allergy Awareness Month

 
How can SoundCare enhance the patient experience?

SoundCare empowers patients to set the course of their own healthcare by providing need-to-know information. SoundCare:

  • Builds loyalty to your brand through ongoing education
  • Provides an ideal customer service opportunity by decreasing the perception of wait time
  • Encourages a positive phone interaction every time

    SoundCare is a key communications link to your callers that can significantly improve your patients' experience with your hospital.


  •  
     
     
     
     
    If you would prefer not to receive e-mail from Vericom in the future, please reply to this e-mail with the word Remove in the Subject line.