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  February 2008  
Digital healthcare communication

For years, technology has been dramatically changing the way hospitals deliver care. We are on the cusp of even more profound technological advancements over the next 10 years.

This month, Janet Guptill explores the lessons we can learn by watching how another industry integrates new technology and informs the public about these changes.

I hope you enjoy this edition of HealthLink. Please share your feedback by emailing us at marketing@vericom.net.

 


 
 

Countdown to Digital TV... Is it Time to Think about Digital Medicine?

February 17, 2009 marks the end of analog television broadcasting. TV sets without digital signals will go dark. According to a recent Wall Street Journal article, broadcast stations will provide daily public service announcements to help educate consumers about the deadline. Last year, broadcasters and cable operators committed $900 million, in donated airtime, to explain the digital transition. Congress also set aside $1.5 billion to help consumers pay to convert their old TVs so they can receive digital signals.

With all the money, time and effort being spent on the digital television conversion, I wonder why the U.S. healthcare system hasn't committed to this same kind of full-scale digital deployment to ensure widespread access to medical data, health records, and treatment effectiveness knowledge?

Perhaps the digital television conversion is a good analogy for how best to update the American healthcare system. Some progress has been made, but the momentum is lagging. Do we need to have a similar deadline imposed for universally available digital health records? Does the deadline need to be accompanied by public service announcements, mandated software and hardware modifications, and Congress-appropriated transition resources?

Here are steps that are already underway.

  • The Office of the National Health Information Technology Coordinator, under President Bush, set a goal of achieving widespread deployment of health information technology by 2014.
  • The 2005 Wired for Health Care Quality Act authorized $275 million over two years to assist providers in adopting interoperable information technology.
  • Google and Microsoft have both announced plans to create the platform for the personal health record (PHR), and WebMD is pushing to become the portal for PHR because of its existing investment in web-based health information.
  • All of the major hospital information systems vendors offer some form of electronic medical record—with the added complexity of incompatibility across competing systems.

While this is a good start, much more is needed for our country's healthcare system to become a "true" system. As a healthcare marketer, look at how your facility or healthcare system is poised to handle this issue and then make recommendations accordingly.

Everyone in healthcare (providers, insurance companies, and patients) has much to gain or lose in this situation. I think it's time to set deadlines, real deadlines, with consequences. If the American public can get on board and convert to digital TV, surely we can pull off digital medicine!

What do you think is the solution? I welcome your thoughts and comments.

 

The Vericom Institute for Learning (VIL) is all about Building Indispensable Relationships. At Vericom, we continually seek to learn about your challenges in healthcare and how we can help you improve your communications and relationships with your patients and consumers, employees, and physicians.

 
 


Vericom Supports Arroyo Seco's Consumer-Driven Healthcare Focus

Arroyo Seco Medical Group realizes healthcare works best when consumers are well informed, understand the options available to them, and know the cost of their care. Arroyo Seco supports choice as an essential part of the healthcare they provide and diligently works to make healthcare more accessible for patients. This philosophy of care also serves as a major point of differentiation for Arroyo Seco in their market.


Alternative Goes Mainstream

A growing number of hospitals are embracing alternative treatments to boost patient satisfaction and improve care quality. But can integrative medicine programs make money? There once were two kinds of patients: those who went to a chiropractor and those who had back surgery. Or those who sought acupuncture and those who had a knee replacement. Eastern healing and Western medicine were worlds apart.

This Month:

Brought to you by the VIL

Countdown to Digital TV...
Is it Time to Think about Digital Medicine?

by Janet Guptill

Vericom Supports Arroyo Seco's Consumer-Driven Healthcare Focus

A Case Study

Alternative Goes Mainstream



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FAQ
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If you are seeing shorter lengths of stay and improved patient satisfaction at your facility, share this information with your callers. Patients want to know how this improves the quality of care provided.

SoundCare can communicate how you support and enhance:

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