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| Giving it your all...always |
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When the results of your hard work seem invisible, do you still put forth your best effort? Even if you think your day-to-day results are overlooked, you still need to cultivate your part of the hospital environment.
When patients and their families notice how efficiently your facility runs, and when the inevitable emergency occurs and your systems continue running without fail, then you'll know it was worth your persistence.
Enjoy this edition of Telecom HealthLink and please pass it on to a friend.
Robert J. Loeb, President & CEO
Vericom Corporation |
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| Cultivating our own lawns |
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By Mike Mitchell
Drive down any residential street in America and you'll see a wide range of neighborhood lawns. You can easily tell which homeowner puts the time and effort into keeping his lawn meticulously manicured. The grass is always cut to the proper height, the shrubs are shaped, and the walkways neatly trimmed. Perhaps a flowerbed or rock garden graces the landscape.
In the same way a homeowner is judged by the appearance of his yard, telecom is also judged by its efforts and the appearance of its equipment in the hospital. Is telecom's commitment readily apparent to patients, their families, hospital employees, and the administration?
Although people may not notice our every endeavor, our end results manifest our efforts. Just as the homeowner must cultivate the lawn before seeing any effect, in telecom we must run riser and station cables, install routers, hubs, patch panels, and cross connects, and install telephone and terminal equipment before hospital communication can run smoothly.
As with the homeowner's neat and well-kept lawn, our patients and visitors should see a clean and well-maintained telephone or PC sitting atop the receptionist's desk or at the patient information station. Hospital employees should notice in-house telephones in good repair, voice/data jacks securely attached to the wall and properly labeled, correct designations of all telephones, wireless devices that don't drop the connection, five 9s of reliable voice/data network uptime, and much more.
Unlike the beautiful lawn which stands out on a street of average lawns, our "beautiful" networks and equipment are not so readily appreciated. Even though our patients and co-workers might not openly marvel at the technology we've provided for them, we should never give less than our best effort.
Our efforts will be apparent when, during an emergency or a life-and-death situation, every system performs flawlessly.
-Mike |
| Mike Mitchell, has over 20 years management and leadership experience in the Telecommunications Industry. He can be contacted at: mmitchell@telexcellence.com |
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| Telecommunications News You Can Use |
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XO cuts its losses
XO Communications reported Thursday that it has reduced its net loss for the first quarter by more than 50% over the previous year's first quarter, although its revenues fell slightly as the competitive carrier continues to shift its product mix to data and IP services and away from legacy voice offerings. |
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M5 gets aggressive on voice as service
M5 Networks, the competitive service provider serving mid-sized companies in New
York and Chicago with hosted VoIP and advanced features, is getting more
aggressive with its marketing message, deciding to proclaim "The end of the Phone System." |
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Verizon Business offers voice quality tools
Verizon Business today announced new ways for its enterprise customers to insure they maintain voice quality when converging services onto a single data pipe. The new capabilities include a Service Level Agreement that guarantees voice quality and an assessment service that enables companies to better manage applications so that voice service isn't harmed.
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