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Featured Case Study:

“Like radio, print ads, and direct mail, SoundCare is an integral part of our marketing strategy. It provides a significant return on investment for Emory Healthcare.”

Una Hutton-Newman,
Sr. Director of Emory Healthcare Marketing

NEWSLETTER SIGNUP
HealthLink Telecom
Newsletter Archives
2008
August Are you delegating what you don't do best
July Patient satisfaction a focus for telecom too
June Transforming telecom with quality improvements
May The impact of telecom and IT on quality
April Turn off at night and turn up your productivity
March Focus on solutions to drive your success
February Develop the skills to inspire and motivate
January Open the lines of communication through blogging
2007
December Stay connected internally through blogging
November Are you on the ladder to success?
October Keeping the Customer Satisfied
September Telephone Etiquette
August The challenges of small call centers
July Making a commitment to improve
June Getting results vs. Going through the motions
May Giving it your all...always
April Dig deep before rising to the next level
March Improving Call Center Performance
February The need for recognition
January Making Our Words Mean Something
2006
December Assessing year end performance
November Thinking about becoming a mentor?
October "Tuning in" to your hospital
September What Non-Verbal Communication Says About You
August Staying on Top of Your Game
July Get Involved in Your Organization's Planning Process
June The Employee Motivation Challenge
April-
May		 Getting Professional Help
February-
March 		We Could All Use a Little More Structure
January Time Is Valuable - Especially When it Doesn't Belong to You
2005
December It Always Pays to Think Ahead
November How To Handle Projects Large and Small
October Sharpening The Saw
September Do You Have a Disaster Plan
August Take the Initiative and Increase Your Value
July Increasing the Telecom Department's Visibility Starts with Making a Good First Impression
June Proper Planning is Critical When Installing a New PBX
May A Truly Unique Resource for Hospital Telecom Professionals

 

 

 

 
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